Refund policy

Return and Refund Policy

Effective Date: 08/01/2026

Thank you for shopping with Spinhouse Coffee. We take pride in the quality of our Coffee and other products and want you to be satisfied with your purchase. However, because of the nature of our offerings, we maintain a strict no-refund policy.

1. All Sales Are Final

All purchases made through Spinhouse Coffee are final. We do not offer returns, exchanges, or refunds for any products or services once the transaction has been processed. By completing your purchase, you acknowledge and agree to this no-refund policy.

Please review your order carefully before submitting it to ensure that all details, quantities, and selections are correct.

2. Exceptions for Damaged or Defective Goods

While we do not offer refunds for change of mind or buyer's remorse, we are committed to delivering high-quality products. If you receive an item that is damaged, defective, or incorrect due to an error on our part, we will provide a replacement or issue store credit.

To report a damaged or defective item:

  • Contact us at hello@spinhousecoffee.com within 48 hours of receiving your order.
  • Include your order number, a brief description of the issue, and clear photographs of the damaged item and the packaging.
  • We will review your claim and, if approved, arrange for a replacement to be sent to you at no additional cost.

3. Services and Digital Products

Due to the immediate access and non-returnable nature of digital downloads, we cannot issue refunds or partial refunds once access has been granted or the service has commenced.

4. Late or Missing Replacements

If you have been approved for a replacement or store credit and have not yet received it:
  • Please check your email (including spam/junk folders) for tracking or credit information.
  • Contact our customer support team so we can investigate the delay.

5. Contact Us

If you have any questions or concerns about this policy or your specific order, please reach out to our support team. We are here to help resolve any genuine issues with your purchase.

[Insert Business Name]
Email: hello@spinhousecoffee.com