Shipping policy

Shipping Policy

Effective Date: 08/01/2026

At Spinhouse Coffee, our goal is to get your favorite roasts and gear to your doorstep as quickly and efficiently as possible. Please review our shipping policy below to understand how we process, fulfill, and deliver your orders.

1. Order Processing Times

All orders are processed within [Insert Number, e.g., 1 to 3] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that during peak holiday seasons or promotional sales, processing times may be slightly delayed.

2. Multiple Shipments and Separate Facilities

To ensure you receive the highest quality products, our inventory is distributed across different specialized fulfillment centers:
  • Freshly Roasted Coffee: To guarantee maximum freshness, our coffee beans are shipped directly from our dedicated roasting facility.
  • Apparel and Merchandise: Our clothing, mugs, brewing equipment, and other non-coffee items are processed and shipped from a separate warehouse.

What this means for your order:
If your order includes both coffee and merchandise, your items will arrive in multiple shipments. Because these packages originate from different locations, they will likely arrive on different days and have different delivery timeframes based on your shipping address. You will not be charged extra shipping fees for split shipments unless explicitly stated at checkout.

3. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times depend on your location and the shipping method selected.

  • Standard Shipping: Typically arrives within [3-7] business days after processing.
  • Expedited Shipping: Typically arrives within [2-3] business days after processing.
Note: Delivery delays can occasionally occur due to weather, carrier issues, or high volume. Spinhouse Coffee is not responsible for delays caused by the shipping carrier.

4. Order Tracking

Once your order ships, you will receive an email notification containing your tracking number(s).

If your order is being fulfilled from our separate facilities (e.g., you ordered both coffee and a t-shirt), you will receive separate tracking numbers for each package as they leave their respective warehouses. Please allow up to 48 hours for the tracking information to become active in the carrier’s system.


6. Incorrect Shipping Addresses

Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect or undeliverable addresses provided by the customer. If you realize you have made an error, please contact us immediately at [Insert Contact Email]. If the order has not yet been processed, we will do our best to update the information, but we cannot guarantee changes once an order has entered the fulfillment queue.

7. Lost, Stolen, or Damaged Packages

While we take great care in packaging your items, once a package is handed over to the carrier, we cannot control its journey.

  • If your tracking information shows that your package was delivered but you cannot find it, please check with neighbors or your local post office.
  • If your items arrive damaged, please refer to our [Link to Return/Refund Policy] and contact us within [Number] days with photos of the damage.

8. Contact Us

If you have any questions about the shipping of your order, or if you need assistance tracking your multiple packages, we are here to help!

Spinhouse Coffee
Email: hello@spinhousecoffee.com